Tim Arel: The value of professional management
How a condo is managed can quickly determine its success or failure. While
many small condominiums can be self-managed, it is almost a necessity for
medium to large-sized condos to hire an outside HOA management company to
handle the responsibilities. Cost and time are the two most influential
factors all associations will consider when deciding upon the style of HOA
management, whether it be through HOA property management or
self-management.
The number of units in the condominium will be the main determinant of the
cost for what style of management will be implemented. Generally speaking,
the majority of professional property management companies will not manage a
building with fewer than twenty units because it is simply not
cost-effective for them. It is also not cost-effective for a small building
because they generally have limited operating budgets.
A positive aspect of HOA management companies is their solid relationships
with vendors and legal firms in the event an issue with HOA laws arises.
These relationships mean that vendors and law firms will make every effort
to provide great service. The vendors know they will be paid on time by a
stable management firm, and this will translate to repeat business. A
self-managed condo association typically does not have that kind of pull
with service providers.
When condos choose self-management, however, things do tend to get
accomplished just as well as when handled by professional homeowners
association management. When the owners have a personal stake in the success
of the association, things tend to function well. Self-management of a condo
also creates a sense of community for the owners. It is quite possible for
owners to work together effectively when operating procedures are
established and duties are delegated in a fair and consistent manner.
Subsequently, a strong sense of accomplishment will be felt among the
members when the tasks are accomplished through a concerted team effort.
Tim Arel believes that self-management should only be entertained when there are owners available
who have not only plenty of time available to them, but also the broad range
of knowledge required to address a variety of condo management issues all
the way from finances to maintenance issues. The cost of correcting errors
made due to poor management skills can quickly exceed the cost of simply
allowing a professional to perform the job.
Of course, HOA Property Management companies can also be quite expensive,
and a company may not always choose the most cost effective methods of
getting something done. The vast majority of homeowners association
management companies are conscientious about adhering to high standards of
quality, but they will generally not be as particular about decision-making
as the owners will be since they have no personal vested interest in the
property. Furthermore, outside HOA property management may not be as
receptive to concerns or observant of problems when they arise, and they may
very well ignore certain issues that an owner would catch.
A very important responsibility of Homeowners Association Management is
deciding upon numerous policy issues and clarifying HOA laws. Professional
HOA management companies can certainly help to accomplish such tasks;
however, consulting with an attorney can have the same outcome when
self-management is chosen.
When a decision must be made regarding self-management versus professional
HOA property management, there are some general guidelines to be followed.
As a rule, for buildings with twenty units or less, self-management is often
the only option. For buildings between twenty and thirty units, either
self-management or the use of a HOA management can work, depending on the
property. In buildings with thirty units or more, professional HOA
management is most likely the best choice.
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